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Avaya 2402 User Manual

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2402 Digital Telephone

User’s Guide

555-233-789

Issue 1

October 2003

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Summary of Contents for Avaya 2402

  • Page 1
    2402 Digital Telephone User’s Guide 555-233-789 Issue 1 October 2003…
  • Page 2
    YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use.
  • Page 3: Table Of Contents

    Safety Information ……. . 5 2402 Telephone Components ….. . 6 Headsets .

  • Page 5: Overview

    Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians.

  • Page 6: 2402 Telephone Components

    2402 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and programmable features. CONFERENCE FIGURE 1 2402 Telephone Components Table 1 describes the 2402 telephone components presented in Figure 1.

  • Page 7
    TABLE 1 The 2402 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance buttons — For accessing incoming/outgoing lines. 2) Display — This area shows status for the call appearances, the caller ID information for a call, the current date and time, and information provided by the Avaya call processing system.
  • Page 8: Headsets

    Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2). The base unit plugs into the Handset jack (3). FIGURE 2 The Headset Attached to a 2402 Telephone The following headsets can be used with the 2402 telephone: — Starset top H31 — Mirage top H41 —…

  • Page 9: 2402 Telephone User Checklist

    — Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks 2402 Telephone User Checklist The remainder of this guide contains procedures for using the 2402 telephone. The following table directs you to sections explaining specific activities you may want to perform.

  • Page 10: Call Appearance And Call Identification Displays

    Note: After initially plugging in a 2402 telephone or after a power outage, it may take several minutes before the time and date appear on the screen.

  • Page 11: Status Icons

    Status Icons The icons displayed on the call appearances of your 2402 telephone are explained in the following table. These icons replace the functionality of the green lamps and equivalent flash rates. Status Icons Icon Ringing Active On hold On soft hold…

  • Page 12: Call-Handling Features

    Overview for the Avaya Communication Manager Software (555-233-767) for alternate procedures. Answer a call When a call arrives at your 2402 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see Identification Displays”…

  • Page 13
    Redial The Redial (or Last Number Dialed) feature automatically redials the last number you dialed (up to 24 digits). To redial the last number that you dialed Press Speaker (Listen Only) The Speaker allows you to place calls or access other features without lifting your handset.
  • Page 14
    Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press 2. When you hear dial tone, dial the number to which the call is to be transferred.
  • Page 15: Getting Messages

    Note: Certain features must be programmed by your system manager to activate the message lamp is not working properly. See Chapter 21, “Features and Technical Reference,” of the Administrator’s Guide for Avaya Communication Manager Software, Document No. 555-233-506 for Message button programming information.

  • Page 16: Personalized Settings

    The Visual Ring option allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the 2402 display area flashes when an incoming call arrives. By default, the Visual Ring option is enabled.

  • Page 17: Performing A Self Test

    How to Access a Voice Feature When you want to use one of the voice features on the 2402 telephone, you can access the feature in one of two ways: • You can access up to 12 features by pressing key (1 through 9, 0, *, or #) that corresponds to that feature.

  • Page 18
    Features Administered on 2402 Dial Pad Dial Pad Feature Administered on Dial Pad Key • Features other than those assigned to your dial pad keys can be accessed by dialing a 1-, 2-, or 3-digit feature access code, without using system manager can supply those access codes for you.
  • Page 19
    Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code and can contain up to 24 digits.
  • Page 20
    To call a number using an AD button While off-hook, press AD number you want to call. You will hear ringback tone. For example, to call the number stored as AD entry F3, press then press Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.
  • Page 21
    Call Pickup and Directed Call Pickup The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the extension being a member of your pickup group.
  • Page 22
    To leave a message without ringing an extension 1. Press and then the dial pad key on which the Leave Word Calling feature is administered or Dial the Leave Word Calling access code (while off-hook). 2. When you hear dial tone, dial the extension and listen for the confirmation tone.
  • Page 23
    Whisper Page The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message. To make an important announcement to someone at another extension busy on another call 1.
  • Page 24: Tones And Their Meaning

    Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings 1 ring…

  • Page 25
    Feedback Tones (continued) Tones coverage dial intercept/ time-out recall dial reorder ringback Meaning One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. A continuous tone; indicates dialing can begin. An alternating high and low tone;…
  • Page 27: Index

    Index Numerics 2402 telephone components display feedbacktones ringing tones Abbreviated Dialing AD button Automatic Dialing call appearance displays call appearance/feature buttons Call Forwarding call handling features call identification displays Call Park Call Pickup calls answering conferencing holding making redialing transferring…

  • Page 28
    safety information Self Test option self-test mode Send All Calls speaker button speaker feature status icons tones feedback Transfer button Transfer feature trunk identifier user checklist Visual Ring option voice features Abbreviated Dialing Call Park Call Pickup Leave Word Calling Send All Calls Whisper Page volume control buttons…

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2402 Digital Telephone
User’s Guide

555-233-789

Issue 1

October 2003

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2402 Digital Telephone
User’s Guide
555-233-789
Issue 1
October 2003

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NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues. HEARING AID COMPATIBILITY The 2402 telephone is Hearing Aid Compatible (HAC) and has “HAC” printed on it. YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY Avaya Inc. does not warrant that th

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Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2402 Telephone Components . . . . . . . . . . . . . . . . . . . . . . 6 Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2402 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . 9 Call Appearance and Call Identification Displays . . . . . 10 Status Icons . . . .

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4

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Overview The 2402 Digital Telephone is a two-line digital telephone for use with an Avaya call processing system. This guide covers how to use your new 2402 Digital Telephone. This document is intended for telephone users who have a 2402 on their desks. It is not intended to be a technical reference guide for System Administrators or telephone technicians. Safety Information Your 2402 telephone has been manufactured according to industry standards for quality and safety assurance. When usin

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2402 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2402 telephone display, buttons, and programmable features. 3 2 1 14 4 5 13 6 7 CONFERENCE 8 12 9 11 10 FIGURE 1 2402 Telephone Components Table 1 describes the 2402 telephone components presented in Figure 1. 6

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TABLE 1 The 2402 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance buttons — For 8) Drop button — Disconnects the accessing incoming/outgoing lines. current call. If you are on a conference call, press this button to drop the last person you added to the conference. 2) Display — This area shows status 9) Redial button — Dials the last for the call appearances, the caller ID number you dialed. information for a call, the current date and tim

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Headsets To make or answer a call with a headset, you must take the handset offhook. To disconnect, you must hang up the handset. Headsets consist of a headpiece (1 in Figure 2 below) and modular base unit (2). The base unit plugs into the Handset jack (3). 1 CONFERENCE 3 2 FIGURE 2 The Headset Attached to a 2402 Telephone The following headsets can be used with the 2402 telephone: — Starset top H31 — Mirage top H41 — Mirage top H41N — Supra Monaural top H51 — Supra Monaural NC top H51N — S

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— Tristar Voice Tube top H81 — Tristar Noise Canceling top H81N — Duoset (Supra Starter) Voice Tube H141 Headband only — Duoset (Supra Starter NC) Noise Canceling top H141N Headband only — Duoset (Earset Starter) Voice Tub top H141 Earhooks only — Duoset (Earset Starter NC) Noise Canceling top H141N Earhooks only — Duoset (Starter Special VT) Voice Tube top H141 Headband & Earhooks — Duoset (Starter Special NC) Noise Canceling top H141N Headband & Earhooks 2402 Telephone User Checklist The r

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Call Appearance and Call Identification Displays The 2402 displays the status of the two call appearances, the caller ID information, the current date and time, and information provided by the Avaya call processing system. The date and time information is provided by your call processing system. This information is displayed on the top line of the display when the telephone is idle. Note: After initially plugging in a 2402 telephone or after a power outage, it may take several minutes bef

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Status Icons The icons displayed on the call appearances of your 2402 telephone are explained in the following table. These icons replace the functionality of the green lamps and equivalent flash rates. Status Icons Icon Definition Ringing An incoming call is waiting to be answered. See “Tones and Their Meaning” on page 24 for information about the corresponding audio alert. Active The call you are currently handling. On hold A call currently on hold. On soft hold A call put on hold during a

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Call-Handling Features This section provides the procedures for handling calls with the 2402 telephone. In addition to common procedures provided in this section, refer to the Overview for the Avaya Communication Manager Software (555-233-767) for alternate procedures. Answer a call When a call arrives at your 2402 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see “Call Appea

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. Redial The Redial (or Last Number Dialed) feature automatically redials the last number you dialed (up to 24 digits). To redial the last number that you dialed Press . . Speaker (Listen Only) The Speaker allows you to place calls or access other features without lifting your handset. However, in order to speak to the other party, you must use the handset. To place a call without lifting the handset or to use the speaker with any feature 1.Press . 2. Place a call, or access the selected fea

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. Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press . 2. When you hear dial tone, dial the number to which the call is to be transferred. 3. Do one of the following:  To transfer the call without announcing it, press again, and hang up. The transfer is complete.  To announce the call before transferring it, wait for the called party to answer

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Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1.Press . 2. When you hear dial tone, dial the number of the person you want to add to the call. 3. Wait for an answer. 4. To add the person to the call, press again. (If the called party does not answer or does not want to join the conference, press . Then, you can return to the held call by pressing its call appearance button. 5. Repeat Steps 1 throu

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Personalized Settings You can set your preferences for the following:  ring pattern  visual ring Ring Pattern The Ring Pattern option allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. To select a personalized ringing pattern 1. While you are on-hook, press . You will hear the current ring pattern. 2. Press again to listen to the next ring pattern. Use to cycle through all eight ringing patterns. If you want to save t

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Performing a Self Test Self Test The Self Test option, which appears on this screen, verifies the operation of the 2402 telephone’s lamps and display components. While the telephone is running in self-test mode, you cannot make and receive calls using the dialpad and call-handling buttons. To have the 2402 telephone perform a self test 1. While on-hook, press and hold . The lamps go on steadily, and all the display segments fill in. 2. To end the test, release . Using Selected Voice Feature

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Features Administered on 2402 Dial Pad Dial Pad Feature Administered on Dial Pad Key Key 1 2 3 4 5 6 7 8 9 0 * #  Features other than those assigned to your dial pad keys can be accessed by dialing a 1-, 2-, or 3-digit feature access code, without using . Your system manager can supply those access codes for you. 18

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Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access code and can contain up to 24 digits. Abbreviated Dialing offers four possible types of lists—Personal, Group, System, and Enhanced, and you can have a total of three lists. (Of these three lists, you can have only one System List

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To call a number using an AD button While off-hook, press and then the dial pad key that corresponds to the AD number you want to call. You will hear ringback tone. For example, to call the number stored as AD entry F3, press , and then press 3. Call Forwarding All Calls The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system. To temporarily redirect all calls to an extension or outside number of your choice 1. P

2402 Digital Telephone Quick Reference 555-233-790, Issue 1, October 2003

Redial

Call-Handling Features

Hold

The Redial (or Last Number Dialed) feature automaticallyredials the last number you dialed (up to 24 digits).The Hold feature puts a call on hold until youcan return to it.

Answer a call

To redial the last number that you dialedTo put a call on holdThe 2402 Digital Telephone has two call appearances,

which are accessed by pressing the a and b buttons located

to the left of the display. When a call arrives at your 2402telephone, you hear a ringing tone and a blinking bell iconappears on the associated call appearance. In addition, callidentification information is displayed.Press

.

Press

.

To return to the held call

Transfer

Press the call appearance button of the heldcall.The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.To answer an incoming callNote: Your system manager may have administered the Unhold feature. In this case, you can return to the held call by pressing

.

Do one of the following:To transfer the current call to another extension• If you are not active on another call, answer the call using your handset.1. While on a call, press

.

If you are active on a call already, place the active call

on hold (see “Hold”), and then answer the incoming

call by pressing the ringing call appearance button.

2. When you hear dial tone, dial the number to which the

call is to be transferred.

Speaker (Listen-Only)

3. Do one of the following:

The Speaker feature allows you to place calls

or access other features without lifting the

handset. However, in order to speak to the

other party, you must use the handset.

To transfer the call without announcing it, press

again, and hang up.

The transfer is complete.

Make a call

You can make calls from the 2402 telephone using a variety

of methods.

To place a call without lifting the handset,

or to use the speaker with any feature

To announce the call before transferring it, wait for

the called party to answer. Go to Step 4.

To make a call manually

1. Press

.

4. When the called party answers, announce the call.

(If the line is busy or if there is no answer, press

. Then, you can return to the held call by

pressing its call appearance button.)

1. Go off hook using the handset.

2. Place a call, or access the selected

feature.

2. When you hear dial tone, enter the extension or

telephone number using the dialpad.

3. Adjust speaker volume if necessary.

If you are calling an external number, be sure to

include the required code (for example, “9”) to access

an outside line.

5. Press

again and hang up to complete the

transfer.

To change from the speaker to the handset

Pick up the handset and talk.

To have the 2402 telephone make a call automatically

Note: Your system manager may have administered the

Transfer-on-Hang-up feature. In this case, you can

transfer a call by pressing

, dialing the number

to which the call is to be transferred, and then hanging

up. To cancel an attempted transfer, press the original

call appearance. If your system has auto-hold

activated, use

to cancel a transfer so that the

potential transfer recipient is not left on hold.

To change from the handset to the speaker

Press

to have the 2402 telephone dial the last

number that you dialed.

Press

. You can now hang up the

handset (within 10 seconds), and the call will

remain active on the speaker. However, in

order to talk to the other party, you must use

the handset.

To end a call (while the handset is on-hook

and only the speaker is active)

Press

.


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